Dental Insurance Questions Answered

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Here at Murfreesboro Family Dentistry, insurance is a topic that gets addressed with just about every visit.

We know you have a lot of questions and concerns that go beyond what happens in the dentist chair. Here are a few of the top insurance FAQs we receive with answers directly from Dr. Jackson.

Will your staff review costs and what insurance will cover with patients before the treatment begins?

Absolutely. I know that a lot of times people are rightfully concerned about coming to the dentist and walking out and not realizing that they have a bill. It is our policy that we will, before we perform any type of procedures, go over a treatment plan with the patient to let them know what the cost is. Additionally, we’ll review their insurance benefits with them, so we hope to make sure that there are no surprises for any type of treatment.

We’re really good and experienced at communicating with insurance companies that we’re in network with to find out what insurance will cover for each patient, if the patient is not aware on their own.

Who coordinates with the insurance companies? Is that our staff or the patient?

Technically, the patient is supposed to know what their insurance covers. However, we want to make sure that we provide that benefit to our patients. Most of the time, we try and get insurance information when somebody is scheduling their first appointment on the phone. This way, when you come in for your appointment, we’ve already verified your benefits and know, for the most part what’s going to be covered. We like to make sure that we get as much taken care of beforehand. This keeps your appointment a little bit shorter, and there are no surprises.

You can usually learn about your dental benefits from your insurance provider’s website, but if you have any questions or if something isn’t clear, our office is always happy to help.


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